CITRO-FAQS

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GENERAL

 

 

Q. How long have you been in business?

A. We celebrated 8 years in business on July 2, 2021

 

Q. What are your hours?

A. Due to the current situation with Covid-19, we are open on Fridays, Saturdays, and Sundays from 5pm - 9pm, with the last seating at 7:30.  

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Q. Do you accept credit cards?

A. Yes, we accept American Express, Visa, Mastercard, and Discover

 

Q. If we arrive early, do you have a bar area for us to wait in?

A. We do not have a liquor license, so we are a BYOB.   As it is a very small restaurant, we kindly request that our guests arrive at their reservation times as we do not have a designated waiting area.

 

Q. Do you charge a fee for liquor brought in?

A. Yes, we charge a nominal $5 fee per 750ml bottle of wine/liquor/beer ($3 for small bottles/flasks and $1 per 12oz. bottle/can of beer) to cover costs of barware, their replacements, labor and maintenance of these items that we provide, since we are unable to  make up those costs with alcohol sales.

 

Q. Do you serve lunch?

A. No, we do not at this time.

Q. Do you offer take-out/delivery?

A. No, we do not offer takeout or delivery.

 

Q. Are reservations required?

A. Yes, reservations primarily help to pace our currently short-staffed kitchen, so we can provide seamless service to all our guests.   We very much appreciate it when guests arrive at their designated time, or call to let us know if they are running early or late.  There is a time limit of 2 hours per reservation so other guests can also be accommodated with our limited seating.  We appreciate your understanding.

 

Q. Can I make reservations online?

A. Yes, online reservations are the fastest, easiest and most convenient way to book, as they are available to you 24/7.  Choose your area preference, party size, date, desired time slot, fill in your contact information, and add in your credit card information to guarantee your reservation.  It will take less than two minutes.  You will  receive a confirmation via email.  Occasionally emails may go into your spam folder so please check there.  If your email address is misspelled, you will not receive a confirmation email, so please double check your spelling before clicking "Reserve".  You will also be able to modify/cancel your reservation directly from your confirmation email if needed, so please do not delete it.

 

Q. Can I call for a reservation?

A.  Yes, you can call 717-208-6697 during business hours if you prefer to speak to someone.  If you call outside business hours, you may leave a message, and someone will return your call, but the best way to book is online (see above).

 

Q. Do you accept Downtown Dollars?

A.  No, we do not.

 

Q. Are you able to split checks?

A. We can split a check up to two ways maximum per table, as splitting checks is time consuming and we only have one  POS   machine that is shared for order taking, firing, receipt printing and payments.   It is also very costly to split  checks as credit card companies charge us for each transaction, which makes it cost-prohibitive for a restaurant of our size.  If you need to split more than two checks, we kindly ask that you pay cash for the remaining checks.

 

Q. Do you sell gift certificates?

A.  Yes, we sell paper gift certificates in any amount at the restaurant.  Please come in during business hours to pick one up.  The entire process will take less than 5 minutes.  We also offer gift certificate phone orders with an additional $3.49 service charge.

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Q. Do you cater private events?

A. Yes, we have catered everything from birthdays to wedding receptions at Citronnelle.   We can cater private events and special occasions for up to 30 guests in the restaurant (more if it is a standing cocktail party).  Please send an email to reservations@citronnellepa.com to inquire.  Thank you. 

 

 

 

 

FOOD

 

 

Q. What is "Modern French Cuisine"?  

A. We combine classic and modern French preparation and cooking techniques with French and global ingredients (mostly from     Asia, Europe and North Africa) to create uniquely delicious, thoughtfully balanced dishes that tend to be lighter yet full of flavor.

 

Q. Are you a "Farm-to-Table" restaurant?

A. While we do not label ourselves "Farm-to-Table", we are members of the "Slow-Food" movement.  Our produce is local, fresh,   seasonal (often organic and/or heirloom), never sprayed, and our proteins are generally either organic, wild, or free-range. We change our menus seasonally and serve creative "locally sourced, globally inspired" cuisine.  Everything is hand-made fresh in-house, including our pasta, breads, dressings, sauces and desserts.

 

Q. Can you accommodate special dietary needs?

A. Yes, our menus indicate which items are gluten-free, nut-free, dairy-free, vegetarian, and vegan.   We can also work with our     guests if they have a combination of allergies.  Please call ahead or write to us prior to dining to discuss. Our desserts are made in-house, so we know exactly what the ingredients are.  They are indicated on our dessert menu.

 

Q. Do you have a separate children's menu?

A.  We do not offer a specific children's menu per se, but quite a few of our items are very popular with children.

 

 

 

AMBIANCE

 

 

Q. How big is the restaurant?

A. We have a small, cozy 500sf dining space that seats up to 30 people maximum at a given time.  Tables are very close together, similar to smaller restaurants in New York and Paris.  

 

Q. Do you have a separate room for quiet/private conversation?

A. We have only one dining room, so it can get lively, especially on weekends.  However, we have thoughtfully installed sound

absorption panels, and there is quite a bit of fabric and upholstery to absorb the acoustics.  Quieter conversation can be had         for guests who arrive before 6pm.

 

Q. I perceive French fine-dining restaurants to be formal and snooty.  What is your atmosphere/service like?

A. Our atmosphere is elegant, yet warm and low-key.  Our staff is very down-to-earth and service is attentive,  professional  and     friendly, but never overbearing.  We believe dining out should be a fun and memorable experience (we also have great senses     of humor), never uncomfortable or awkward.  

 

Q. What is your dress code?

A. Most our guests tend to be most comfortable in "Smart Casual" attire.  Occasionally guests dine in tee shirts and shorts, and     some prefer cocktail or evening attire, but we do not have a strict dress code per se.  Please come as you are!

 

Q. Is there a coat check room?

A. We are very tiny restaurant, so there literally is not room.  We do have an umbrella stand, and we can hold hats for you in a      

safe place while you dine.

 

Q. Do you offer outdoor dining?

A. Yes, we have a beautiful new, partially covered patio that seats 24 max.  We also supply heaters during the cooler months.

 

 

 

LOGISTICS

 

 

Q. Where are you located?

A. We are located at 110 W. Orange Street, between Prince (Rte.222 S) and Water Streets, directly across the street from the         Sunoco gas station, right in the middle of the block.  Look for the long black awning and flower planters.

 

Q. Do you offer valet parking?

A. No, but there is on-street metered parking right in front of the restaurant and a parking garage across the street.

 

 

 

 

Q. Are you ADA compliant and wheelchair accessible?

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A. Yes, we have an ADA compliant restroom and are able to help those who are in wheelchairs up and down our two outside front steps.  We also have ramp access to our patio.